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AirValet's Center of Excellence (COE), a state-of-the-art nationwide call and service dispatch center, delivers the ultimate in customer service.
- 24 hour, 7 days a week online service request capabilities
- Real-time online service request confirmation
- Customer Service representatives available by phone
- Large network of regional service offices
- Wireless, automatic dispatch
- Robust monitoring capabilities to provide the fastest response possible
Our customer service representatives are diligent in keeping detailed service records for each customer ensuring our field technicians can identify problems before a machine stops working, minimizing equipment down time and maximizing profitability. Our comprehensive customer service procedures deliver more free time for you to concentrate on other operations by generating fewer complaints from customers about down machines.
COE dispatchers go through a robust training program including quality customer care, possible Thinking Equipment maintenance items as well as reimbursement and problem solving resolution. Our diligent training ensures you don't have to worry.
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